Complaints policy.

There may be times where ReadyTeacher does not meet your expectations. In these circumstances we encourage you to let us know. We are committed to learning from your experiences as it will help us to continually improve the service we deliver. 

ReadyTeacher has a structured approach to resolving complaints. 

1. How to Make a Complaint 

If you are dissatisfied with a product or service provided by us, you can lodge a complaint with us, either verbally or in writing. 

Please include in your complaint the following details: 

(a) your name and contact details; 

(b) the nature of the complaint; 

(c) details of any steps you have already taken to resolve the complaint; 

(d) details of conversations you may have had with us that may be relevant to your complaint and; 

(e) any evidence or documents which may be relevant. 

Please send your complaint to your local coordinator (point of contact).  If your complaint is regarding the service you have received from your coordinator, please contact Andrew Waddell, Operations Manager operations@readyteacher.com.au .

2. Evaluation 

We will take note of what information you provide to us. This information will be passed on to the appropriate department of ReadyTeacher to deal with the complaint. 

We are committed to resolving your complaint in a timely manner and keeping you informed of the steps we are taking to resolve the matter.

3. Response 

We will keep in touch with you during the process. If you require support, please email your local coordinator (point of contact). Once we have finalised your complaint, we will advise you of our findings and any action we have taken.